Introduction
These Terms & Conditions govern your use of the Sri Lanka Travel & Tourism website and the travel-related services arranged by Rayan Tourism. By browsing this website, submitting an enquiry, requesting a quotation or proceeding with a booking, you acknowledge that you have read and understood these terms.
These terms should be read together with any quotation, itinerary, booking confirmation or other service-specific information provided to you.
Use of Our Website
You may use this website for lawful purposes, including researching Sri Lanka, contacting our team and requesting information about our travel services.
- Use the website only for legitimate purposes
- Provide accurate information when submitting an enquiry
- Do not misuse, disrupt or attempt to damage the website
- Do not use website content for unlawful or unauthorised purposes
- Do not attempt to gain unauthorised access to website systems
- Respect the intellectual property rights associated with our content
Travel Enquiries
When you contact us about a Sri Lanka holiday, please provide information that is accurate and complete enough for us to understand your requirements.
Enquiries and discussions do not constitute a confirmed booking unless we have expressly confirmed the relevant arrangements in writing.
Availability, prices and travel arrangements may change before a booking is confirmed. A quotation is subject to the terms and validity period stated with it.
Quotations & Itineraries
We may prepare personalised itineraries and quotations based on the information supplied by you. The proposed itinerary may include accommodation, transportation, activities, meals or other travel services.
Prices, availability and inclusions are subject to change until the applicable arrangements have been confirmed. Any quotation will be subject to the details communicated with that quotation.
Bookings & Confirmations
A booking becomes confirmed only after the required booking information, acceptance and payment or deposit requirements have been completed and confirmation has been issued by us or the relevant service provider.
Booking conditions may differ depending on the hotel, transportation provider, activity operator or other supplier involved in your arrangements.
Payment Terms
Payment requirements, deposit amounts, balances and payment deadlines will be communicated according to the relevant booking or quotation.
Where payment is processed through a third-party payment provider, that provider's terms and procedures may also apply. Failure to make required payments by the applicable deadline may affect the availability or confirmation of travel services.
Cancellations & Amendments
Cancellation and amendment conditions depend on the services booked and the policies of the relevant suppliers. Charges may apply where a hotel, transport provider, activity operator or other supplier imposes cancellation or amendment fees.
If you need to change or cancel an arrangement, contact our team as soon as possible. We will communicate the applicable conditions and any known charges relating to the request.
Cancellation or amendment requests should be made as early as possible because supplier deadlines and charges can vary.
Travel Services
Travel services may be provided by independent hotels, transportation companies, guides, activity operators, safari providers and other suppliers. Their own terms, operating requirements and service conditions may apply.
We may make reasonable efforts to arrange the services described in your confirmed itinerary, but operational details can sometimes change because of availability, weather, road conditions, local circumstances or supplier requirements.
Passports, Visas & Travel Documents
Travellers are responsible for ensuring that they hold valid passports, visas, permits, travel insurance and other documents required for their journey.
Requirements can vary according to nationality, destination and travel circumstances. Travellers should verify current requirements with the relevant official authorities before travelling.
Rayan Tourism can provide travel-related guidance where available, but responsibility for obtaining and carrying required travel documents remains with the traveller.
Third-Party Services
Our travel arrangements may involve third-party service providers. Their services are subject to their own operational policies, terms and conditions.
We are not responsible for content, policies or systems operated independently by external websites or providers. Where a supplier's terms apply to a particular service, those terms may govern matters specific to that service.
Liability & Force Majeure
We will take reasonable care when arranging the travel services described in your confirmed itinerary. However, travel can be affected by circumstances outside our reasonable control, including severe weather, natural events, government actions, strikes, transport disruption, health or safety restrictions and other unforeseen events.
Where such circumstances affect an arrangement, we will communicate relevant changes and work with applicable suppliers to identify reasonable alternatives where possible.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website functionality, business practices or applicable requirements. The updated version will be published on this page with a revised update date.
If you have questions about these Terms & Conditions or a travel arrangement, please contact our team.
Questions about your travel terms?
If you need clarification about a quotation, booking, payment, cancellation or other travel arrangement, our team is available to assist you.