Introduction
At Sri Lanka Travel & Tourism, we respect your privacy and are committed to protecting the personal information you provide when using our website and travel services. This Privacy Policy explains how we collect, use, store and protect your information when you browse our website, request a travel quotation, contact our team, submit an enquiry or make arrangements for a holiday in Sri Lanka.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide when you interact with our website or contact our travel team.
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.
How We Use Your Information
We use the information collected to provide and improve our travel services. Your information may be used to:
- Respond to your enquiries
- Prepare personalised Sri Lanka tour itineraries
- Provide travel quotations
- Arrange accommodation, transportation and activities
- Process booking-related requests
- Communicate with you regarding your trip
- Provide customer support before, during and after your journey
- Improve our website and services
- Maintain website security
- Send relevant travel information where you have requested or permitted such communication
We only use personal information for legitimate business and service-related purposes.
Travel Enquiries & Personalised Tours
When you request a customised Sri Lanka holiday, we may need information about your travel dates, destinations, number of travellers, accommodation requirements and preferred experiences.
This information helps our travel team create an itinerary suited to your requirements. Your information may be shared with relevant service providers only when necessary to arrange the services you have requested.
Information Sharing
We do not sell or rent your personal information to third parties.
Where necessary to provide your requested travel services, certain information may be shared with trusted service providers, such as:
We only provide information reasonably required to deliver the relevant service.
Payment Information
Where payments are processed through third-party payment providers, payment information may be handled directly by the relevant payment service provider.
We do not intend to store complete payment card information on our website unless specifically required and securely supported by the applicable payment system.
Website Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration or disclosure.
However, no internet transmission or online storage system can be guaranteed to be completely secure. Visitors should therefore understand that online communication always carries some level of risk.
Third-Party Websites
Our website may contain links or references to third-party websites and services. These websites operate under their own privacy policies.
We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and provide a better browsing experience.
Your Privacy Choices
Depending on applicable law, you may have rights concerning your personal information, including the right to request access, correction or deletion of certain information.
If you have questions about information we hold about you or would like to make a privacy-related request, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or privacy practices.
Any updated version will be published on this page with a revised update date.
Questions about your privacy?
If you have questions regarding this Privacy Policy or how your information is handled, our travel team is available to assist you.